New Mexico Highlands University Bookstore: Return & Refund Policy

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Return & Refund Policy

Textbooks, Packages & Access Codes

Return Policy:
Physical textbooks and course materials may be returned for a full refund with receipt through the first week of class only.

Rental Returns:
Rentals are due on the last day of class for each term.

Condition Requirements:
Items must be in new condition. Shrink-wrapped items must remain sealed. Books must be free of markings, damage, or wear.

Prepaid / Out-of-Stock Orders:
Orders must be canceled on or before the return deadline to receive a full refund.

Customer Responsibility:
Customers must maintain accurate contact information, including email, phone, and address.

Communication Consent:
Completed transactions authorize the bookstore to send reminders and communications via email, text, and phone.

eBooks

eBooks may be returned within 10 days of purchase. Standard textbook return deadlines do not apply.

Shipping

Shipping charges are non-refundable.

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